In short: this place knocked it out of the park. Go here. For the long winded version keep reading.
This was my first experience with Clark’s and it was for a pretty big repair on my truck. I will go back to them for every automotive need I have from now on and I recommend you do too. Service is friendly and outstanding. Communication was frequent and flawless. This crew works hard to build and maintain trust. Pricing was super transparent and extremely fair, beating other quotes I received. This did not mean loss of quality service though. Quite the opposite. Jason made made sure I understood the mechanical issues and service recommendations well throughout the decision making process, taking the time to explain things I was not already familiar with. I got text and email updates on my case which included detailed photos of the issues found.
I trust them and I will continue too. I can’t give a higher compliment than that. Plus any business that has a Cousin Eddie quote painted on the wall is ok by me! Thanks Clark’s!
I only go to Clark's Car Care for my auto servicing. Their staff is knowledgeable, friendly and efficient. Not only do they take the time to explain your repair and servicing to you, they go so far as providing photos and a video explanation when needed so the customer thoroughly understands the issue and what it will take to complete the repair. I always feel like I am just as important as any other customer and they pride themselves on providing excellent customer service. I know that when I drop off my vehicle for an issue, they will do a thorough inspection as well as drive it to detect any other thing that may need attention. I feel the value of service they provide is unparalleled and at a price that is fair. Thank you for the year's you've taken care of me and my family ensuring a safe vehicle and swift, courteous service!
While I have never been a customer at Clark's Car Care, nor have I ever stepped foot in Illinois, I would without question trust Laura and the rest of her team with far more than just my car. I've spoken with thousands of shop owners as an automotive marketing consultant and have seen and heard it all. I knew from the moment I spoke with Laura she is an honest, trustworthy and collaborative partner. I'm confident that her work at Clark's follows suit. Rarely do auto shops delicately and thoughtfully execute all aspects of service, communication, hiring and advocacy as masterfully as Laura has. I'm so lucky to be part of her team and if you already are then you know what it feels like to have a champion. A trusted adviser. A friend. Thank you Laura and Clark's Car Care for all that you do.
Matt and his team are always professional and courteous. Not only do I take my vehicles to Clark's, but I take the family's vehicles there as well. They do an excellent job of explaining what needs to be done and also take the time to listen to my side. They have worked with me on numerous occasions when there is something from left field that comes up on a repair. No hassles, no BS. I take the train downtown and it's very convenient to drop off in the morning and pickup on the way home. Can't recommend them enough.
Great place to take your car. I have had my car towed there twice (not a brag). They performed great work and were complete professionals. The two issues were both fixed quickly and without recurrence. This is the only shop I recommend to my friends. Thanks to them my 180k mile car is still on the road.