I’m sorry to read the negative reviews, and unfortunately cannot speak to them. Though, I highly recommend this place... and I have never been misled or financially disappointed.
The customer waiting lounge is a little dirty, and with all due respect the place on the outside can seem a bit intimating (especially having the entrance “towards the back.” But let there be no doubt that the entire staff and auto technicians are full of integrity, professionalism, and always give detailed explanations of any work done. Not to mention they go out of their way to answer every question, concern, or complaint—complaints here are very rare however.
Funny enough, Employee Jason has always been the one to assist me and my family most of the time, and I would professionally recommend him to any employer in America for his hard work ethic + integrity towards any American auto customer!
As a Naperville resident for nearly 30 years, we as a community are fortunate to have solid vehicle dealerships and auto care facilities in and around the area. But for what it’s worth, Clark’s Manager truly cares.read more
Clark's Car Care provides high quality service without any BS. I don't have to worry about having to bring my car back... or being swindled with Clark's. Get it done right the first time and every time, just take your car to Clark's.read more
Today was my first time visiting this place and from now on I would never go to any other mechanic. Just wow they did a... full inspection on the car and I got all the pictures they took of every single thing inspected and condition check. Honestly I am gonna be recommending them to whoever I know drives a car. Mechanic and customer transparency 100% which never happens . But from now on whenever I go to this place I know I am getting my money's worth and not getting scammed. You guys are absolutely best keep up the good work.read more
The first time I went to Clark's I felt like I'd been going there for years! The employees are so kind and helpful, it... makes the experience that much easier. They were quick and diligent, I heard back the same day about my car. Finally, they have a really nice lounge area that's kid friendly. I highly recommend Clark's for great, friendly service!read more
Joe today and the man at the front desk were awesome and friendly. I was originally that way to get my emissions test... done, where they failed me because the reader they needed was disconnected. They gave me a list on mechanics and told me to get it fixed and come back. So i called Clark's car care and they said bring it by they will take a look. Joe stopped what he was doing to look at my car and fixed the issue in a matter of seconds, with no charge. They definitely made my day.. Thank you!read more
Today, I went to Clark’s for the first time. I had an oil change and replaced my rear brakes. Everyone was top... notch: friendly yet professional, spent time to explain all of the work they were doing on my car, kept me updated on how much longer it would take to complete everything. Highly recommend. ⭐️⭐️⭐️⭐️⭐️read more
We brought our very old Altima in for service. Although repairs took a couple days, Clark's kept in touch the whole... time. First, sending photos of the issues needing repair, then phoning often to keep us up on the progress. Everything was above board, transparent, and honest. Joey kept us informed the whole time. Quality workmanship has our Altima running practically like brand new. Competitive prices were a plus.read more
I have been taking my cars to Clark’s for about 20 years. Matt and his crew have always ensured my vehicles got the... service and repairs that were necessary and have advised when items can be deferred to a later date. This has helped me afford the more expensive maintenance while still being able to drive a safe vehicle. Clark’s is my trusted auto repair shop!read more
I came here for an oil change and they provided great customer service, quality car service, and quick service!... Everyone was pleasant and they got the job done and at an extremely reasonable price. Thank you, Clark's Car Care! I'll be back!read more
Can't say enough about this place. Honest, fair pricing, and their customer service is fantastic. Would highly... recommend them to anyone. I'm actually kind of sad that I don't use them as much as I did before - only because our 3 kids and 3 older cars are now gone!read more
Based on the reviews I went to Clark's for a tire repair - while they were not able to repair my tire (sidewall... puncture - slow leak), they gave me a recommendation where to go to have the tire replaced since they didn't have the type of tire I needed & would have had to order it in.
Tremendous integrity - you could tell by every customer they dealt with in the short time I was there, including myself, that customer service is their top priority. Just excellent! - I shared my experience with several people while I was in town. I highly recommended Clark's Car Care!read more
Clark’s Car Care and specifically Co-owner Matt Weber is a true professional and cares more about the customer than... the bottom line. As a consumer one always is willing to pay for great service but doesn’t want to be taken advantage. Well no need to worry here, you can tell how a place operates by how an owner operates. I came in with an emissions dilemma. Matt took about 40 minutes of his own time to sift through my failures to pass and the repairs that were done outside his shop. He literally walked through the process with me and without his help I wouldn’t have been able to pass. We passed immediately and even topped off some fluids in my wife’s car! I lost my mechanic and have now found a new one. Thank you!!!read more
My experience with Clark's car care and with Matt and other staff is very good. I took my 2007 Hyundai Santa Fe with O2... sensor code, he had discovered other licence plate issue, came with me to emission test center to check licence plate.
He took all required steps to get the promised delivered. He make sure all necessary test and took the car to emission test and get it clear. He even adjusted the time with my requirement of car in between. I strongly recommend, Clark's car care for all kind of Car trouble.read more
My personal experience with Clark's was flawless. I brought two cars in for oil changes, trans and pwr steering fluid... flush, and one car for replacement of struts. The quality of service was perfect, the staff is completely professional and extremely personable, and I felt the trust when my vehicles were assessed. Odds are in your favor that you will experience the same.read more
Clark’s car care was amazing! I was short on time and they made sure my repair would be done by the time I needed to... get to work. They even drove me home so i wouldn’t have to sit there and wait and also offered to come pick me up when my car was done! Awesome communication and customer service. Highly recommend!read more
This has been the best experience I have ever had with getting my car repaired! I was provided a detailed breakdown of... the inspection of the car via email that included both pictures and videos of items needing attention. I have never seen a repair facility do that.
I knew exactly what was going on with my car.
The professionalism at Clark's Car Care is unparalleled in the car repair industry. Our 2003 BMW needed to pass emissions. Jason looked at each issue (we had 5 error codes) and tackled them 1 at a time. He worked relentlessly to keep our bill manageable while fixing the problem. He worked on the simplest issues then progressed to the more complicated, keeping us informed on a daily basis.
What really impressed me was at the end when Jason had thought that he'd finally fixed everything - one more issued popped up and Jason just went ahead and fixed this issue at NO additional cost to me.
Lastly THEY TOOK my car to the emissions testing facility and got my car tested - of course it passed. What an impressive way to back up their work!
If you aren't taking your car to Clark's, you are making a mistake. I will be a customer for life!read more
Matt and his team provided me with excellent service. I took my 2009 Nissan Altima with 196,000 miles to them today.... They did a very thorough check up on my car and they identified several areas that needed maintenance because they understood my intention of driving my car for many more miles. I feel 100% confident that my car care will be in excellent hands. I look forward to a long standing relationship with them. I highly recommend Clark's because of their caring and amazing service.read more