Question posted on January 26, 2006
Question:
How do I know if it makes sense to purchase an extended warranty? Which extended warranty do I purchase if I decide to do so?
Matt's Answer:
Call Matt at 630-527-0967 and he will walk you through this process. Matt's years of experience and numerous interactions with different warranty companies has made him an expert at determining which warranty is best for you. To learn more about extended warranties
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Question posted on December 21, 2005
Question:
Do I have to take my vehicle to the dealer if I have an extended warranty?
Matt's Answer:
Absolutely not! We service most extended warranties including General Motors Protection Plans, Carmax, and more! Get the same personal customer service you are used to at Clark's - we will do all the paperwork!
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Question posted on September 1, 2003
Question:
My neighbor told me she had a mouse problem in her vehicle that cost her over $1500. This sounds outrageous to me. Could this be true?
Matt's Answer:
Yes, critters can make a home in your vehicle. They chew through the seats and insulation into the nice warm area of the engine compartment and like to nibble on the copper in the main wiring harness of your vehicle. By the time you discover them, the damage has already occurred and you are looking at a very expensive repair. In fact, most people end up claiming the repair through their insurance company. As winter approaches, mice and other critters move indoors. To avoid this potential problem, avoid storing pet food, birdseed, garbage, or any other tasty treats in the garage that will invite critters near your vehicle. Never leave food in the vehicle and vacuum any crumbs as soon as possible. Check your garage for rodent droppings regularly. If you spot droppings, set traps or exterminate immediately.
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Question posted on May 31, 2003
Question:
The recommended repairs at my last visit totaled over $900 and my vehicle is 8 years old. Is it worth fixing?
Matt's Answer:
I go by the $2,000 rule. Assuming you already paid for your vehicle, if you spend $2,000 per year of less (not including engine or transmission replacement) on repairs for your vehicle that gives you an average operating expense of $166.66 per month. Most vehicles that have a healthy engine and transmission and are kept in good repair will last a long time. Buying a new vehicle in the current market will land you a vehicle payment of at least $350 per month not including the higher insurance bill. If you base your decision on finances, not luxury, then fixing the existing vehicle is cheaper than getting a new one. However, if your repairs start running over $2,000 per year, I would consider getting in the market for a new vehicle. At Clark's, we will always give you an honest recommendation based on our years of experience and your unique situation.
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Question posted on March 1, 2003
Question:
What is the difference between a quick lube oil change and an oil change performed by a certified mechanic?
Matt's Answer:
The most important reason to get your oil changed at a certified repair facility is the maintenance inspection. If the oil change is performed by a quality mechanic, he will inspect the front brake pads, check for oil leaks, inspect the condition of fluids and filters, inspect the tires for odd wear patterns and give a thorough evaluation of the over-all condition of the vehicle.
A quick lube operation’s mission is to get the vehicle in and out as fast as possible. They do not employ certified technicians and the under-trained staff often miss the important signs of future mechanical troubles. Catching a mechanical problem before it leaves you stranded and/or causes damage to other vehicle components will cost you less frustration, time and money.
Most quick lube places now pay their employees commission on the amount of wipers, air filters, etc. they sell you. Often, you will end up paying a premium price for items that are not needed. Additionally, many quick lubes are using pressure sales tactics to sell these unneeded items.
At any facility, do not be afraid to say no or ask to see the dirty or broken item. Even if you don’t know what you are about to look at, it puts the service person on guard. If they say the air filter needs replacement, ask why. Ask for explanations of any recommendations and do not get oversold.
A quality oil change service should take no longer than 30 minutes. At Clark’s, we believe strongly in appointments and we stick to them. Often, our customers are in and out faster than if they would have gone to an express lube!
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Question posted on December 1, 2002
Question:
Why is it important to take my vehicle to the same shop for every oil change?
Matt's Answer:
Bringing your vehicle to the same shop for every oil change or maintenance check ensures you will receive the most accurate analysis of your vehicle's needs -- today and in the future. At Clarks, we provide free inspections of vital fluids and filters at every oil change. It is our policy to give honest evaluations of your vehicle's condition and give recommendations for your vehicle based on the urgency of the service. It is much like going to the family doctor -- your doctor knows your body and you mechanic should know your vehicle. Clark's keeps a detail history of all work performed on your vehicle.
Remember, with any type of vehicle, it is cheaper to change a fluid, filter, or component before it causes significant damage to other areas of the vehicle -- and significant expense to you.
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I have been in the automotive industry for over
17 years, most of my experience has been at area dealerships. During this time, I have had the opportunity to perform, and master all facets of the industry from vehicle porter, to salesperson, to service advisor and manager. I have worked with virtually all makes and models of vehicles from Chevy and Pontiac to Nissan and Toyota and have extensive knowledge of modern automotive technology.
